FAQ
Frequently Asked Questions
Ordering & Checkout
How can I place an order?
Shopping with PELLIVA is simple:
-
Browse our products and select the item you would like to purchase.
-
Click “Add to Cart” to save the product.
-
Open your shopping cart and review your selected items.
-
Click “Checkout” to continue.
-
Enter your shipping and payment information.
-
Review your order details and click “Complete Order”.
After your order has been successfully submitted, you will receive an order confirmation email with your purchase details.
If you experience any issues during checkout, please contact our customer support team:
Email: service@pelliva.com
Order Confirmation
How do I know if my order went through successfully?
Once your order is completed, PELLIVA will send a confirmation email containing:
-
Order number
-
Purchased products
-
Shipping information
-
Payment confirmation
If you do not receive your confirmation email, please check your spam or promotions folder.
Cart & Product Selection
How do I add products to my cart?
To add an item:
-
Visit the product page.
-
Select your preferred option if available.
-
Click “Add to Cart”.
-
Continue shopping or proceed to checkout.
How can I review my shopping cart?
Click the cart icon located at the top of the website.
From your cart page, you can:
-
View selected products
-
Update quantities
-
Remove unwanted items
-
Continue to checkout
How do I change the quantity of an item?
Open your shopping cart and locate the product you want to update.
Adjust the quantity field, and your order total will automatically update.
How do I remove an item from my cart?
Go to your cart page and select the remove/delete option next to the product you no longer wish to purchase.
The cart will automatically refresh after the item is removed.
Order Changes & Cancellations
Can I modify my order after placing it?
We process orders quickly to ensure fast fulfillment.
If you need to make changes to your order, please contact us as soon as possible:
Email: service@pelliva.com
Order changes are only possible before the order enters the fulfillment process.
Can I cancel my order?
Cancellation requests must be submitted as soon as possible after purchase.
Once an order has been processed or shipped, cancellation may no longer be available.
Please contact:
for assistance.
Incorrect or Missing Items
What should I do if my order arrives with missing or incorrect products?
If there is an issue with your shipment, please contact our support team.
Please provide:
-
Order number
-
Description of the issue
-
Photos of the received package or product (if applicable)
Our team will review the information and help resolve the issue.
Payments
What payment methods do you accept?
PELLIVA accepts secure payment methods including:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
PayPal
-
Other available payment methods displayed during checkout
All payments are processed securely through trusted payment providers.
How do I pay with PayPal?
During checkout:
-
Select PayPal as your payment option.
-
You will be redirected to PayPal’s secure payment page.
-
Sign in to your PayPal account or complete payment using available card options.
-
Confirm your payment.
Once payment is approved, your order will be processed.
Why was my payment declined?
Payment issues may occur due to:
-
Incorrect card information
-
Bank security checks
-
Insufficient funds
-
Payment provider restrictions
If your payment fails, please verify your information or contact your payment provider.
Discount Codes
How do I apply a discount code?
To use a promotion code:
-
Add your selected products to your cart.
-
Proceed to checkout.
-
Enter your discount code in the discount field.
-
Click apply.
-
Confirm that the discount has been successfully applied before completing payment.
Only valid promotional codes can be applied.
Shipping
How long does delivery take?
Delivery times depend on your location and shipping method.
For detailed information, please visit our Shipping Policy page.
How can I track my order?
Once your order has shipped, you will receive a tracking email containing your tracking information.
Please allow some time for tracking updates to appear after shipment.
Returns & Refunds
What is your return policy?
PELLIVA accepts returns according to our Return & Refund Policy.
For complete details regarding eligibility, timelines, and procedures, please review our Return Policy page.
How do I request a return?
To start a return request, contact:
Please include your order number and reason for the return so our team can assist you efficiently.
Website Security
Is shopping on PELLIVA secure?
Yes.
We take customer security seriously. Our website uses secure encryption technology to protect information submitted during checkout.
Payment transactions are processed through trusted payment providers designed to protect your payment details.
Is it safe to use my credit card?
Yes.
Your payment information is securely processed through encrypted payment systems.
PELLIVA does not store complete credit card information on our servers.
Privacy
Is my personal information protected?
Yes.
We respect your privacy and handle customer information responsibly.
We only use personal information for purposes such as:
-
Processing orders
-
Providing customer support
-
Improving our services
-
Sending communications you have agreed to receive
We do not sell personal information to unauthorized third parties.
For more details, please review our Privacy Policy.
Browser Compatibility
Which browsers work best with the PELLIVA website?
For the best shopping experience, we recommend using updated versions of:
-
Google Chrome
-
Safari
-
Firefox
-
Microsoft Edge
Keeping your browser updated helps ensure smooth checkout and website performance.
Contact Us
If you have any questions about orders, payments, shipping, or products, please contact our customer support team.
Norwesco, Inc.
13241 S 11th Ave
Hanford, CA 93230
United States
Phone: +1 559-585-1668
Email: service@pelliva.com
We are always happy to help and appreciate you choosing PELLIVA.