Terms of Service

Overview

Welcome to PELLIVA.

These Terms of Service (“Terms”) describe the rules, responsibilities, and conditions that apply when you visit, browse, or make purchases through the PELLIVA website.

Throughout these Terms, the words “we,” “us,” and “our” refer to PELLIVA, operated by Norwesco, Inc.

Our website, online store, products, content, and related services are provided to offer customers a convenient shopping experience for kitchen and home essentials.

By accessing or using our website, you agree to comply with these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. Website Access & Customer Information

By using our website, you confirm that you are legally permitted to enter into this agreement under the laws of your place of residence.

When placing an order or using certain features of our website, you may be required to provide information including:

• Name

• Email address

• Billing information

• Shipping details

• Payment information

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of any account information and for activities conducted through your account.

2. Products & Product Information

We make every effort to display our products as accurately as possible.

However, product appearance may vary slightly due to:

• Screen settings

• Device displays

• Lighting conditions

• Manufacturing variations

We do not guarantee that product images, colors, or descriptions will appear exactly identical on every device.

PELLIVA reserves the right to:

• Modify product details

• Update pricing

• Limit product quantities

• Discontinue products

• Correct errors or inaccuracies

Any changes may be made at our discretion without prior notice.

3. Orders & Purchase Agreement

When you submit an order through PELLIVA, you are making an offer to purchase selected products.

An order is not considered accepted until payment has been successfully processed and an order confirmation has been issued.

We reserve the right to refuse or cancel orders for reasons including:

• Product availability issues

• Payment verification concerns

• Incorrect pricing information

• Suspected fraudulent activity

If an order is changed or canceled, we will attempt to notify you using the contact information provided during checkout.

Purchases made through our website are intended for personal household use and may not be purchased for unauthorized resale.

4. Pricing & Payment Information

All prices displayed on PELLIVA are subject to change without notice.

The final price charged will be the amount shown during checkout confirmation.

Prices may exclude:

• Shipping fees

• Taxes

• Customs charges

• Import fees

You agree to provide accurate payment and billing information when completing your purchase.

You confirm that:

• You are authorized to use the selected payment method

• Payment information provided is accurate

• All charges associated with your order will be paid in full

5. Shipping & Delivery

PELLIVA works with trusted shipping partners to deliver orders efficiently.

Delivery dates provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Customs processing

• Events outside of our reasonable control

Once an order has been transferred to the shipping carrier, responsibility for transportation delays or loss may be subject to the carrier’s policies.

For additional information, please review our Shipping Policy.

6. Intellectual Property Rights

All content displayed on the PELLIVA website, including but not limited to:

• Brand names

• Logos

• Product designs

• Images

• Graphics

• Text

• Website layouts

• Videos

• Marketing materials

is owned by or licensed to Norwesco, Inc. and protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, or use any PELLIVA content without prior written permission.

7. Third-Party Services & Links

Our website may include links, tools, or services provided by third parties.

PELLIVA does not control and is not responsible for:

• Third-party websites

• External content

• Third-party services

• Products or services offered by outside providers

Any interaction with third-party websites is performed at your own discretion and risk.

8. Shopify Platform

Our online store is powered by Shopify, which provides the e-commerce infrastructure that allows us to operate our website.

However, purchases made through PELLIVA are transactions directly between you and Norwesco, Inc.

Shopify is not responsible for products purchased, customer service matters, shipping issues, or disputes between customers and PELLIVA.

9. Privacy & Personal Information

Your privacy is important to us.

Any personal information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our privacy practices regarding the collection, processing, and protection of your information.

10. Customer Reviews & Feedback

If you submit reviews, comments, suggestions, images, or other content to PELLIVA, you grant us permission to use, display, reproduce, and share such content for business and promotional purposes.

You confirm that:

• You own the content you submit

• Your content does not violate third-party rights

• Your submission is truthful and lawful

PELLIVA reserves the right to remove content that violates these Terms or applicable laws.

11. Errors & Updates

Occasionally, information on our website may contain errors, including:

• Product descriptions

• Pricing information

• Promotions

• Availability

• Shipping details

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

12. Prohibited Activities

You agree not to use our website for unlawful purposes, including:

• Violating applicable laws

• Attempting unauthorized access

• Uploading harmful software

• Collecting customer information without permission

• Misusing website content

• Engaging in fraudulent activities

We reserve the right to restrict access or terminate accounts that violate these Terms.

13. Disclaimer

PELLIVA provides its website and products on an “as available” basis.

While we strive to provide accurate information and reliable products, we do not guarantee that:

• Website access will always be uninterrupted

• Information will always be error-free

• Products will meet every individual expectation

To the maximum extent permitted by law, PELLIVA disclaims implied warranties not expressly stated in these Terms.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Norwesco, Inc. shall not be responsible for indirect, incidental, special, or consequential damages resulting from:

• Website use

• Product purchases

• Service interruptions

• Third-party services

Your use of our website and products is subject to these limitations.

15. Indemnification

You agree to protect and hold harmless PELLIVA, Norwesco, Inc., and related partners from claims, damages, losses, or expenses resulting from:

• Your violation of these Terms

• Your misuse of our website

• Your violation of applicable laws or third-party rights

16. Changes to These Terms

We may update these Terms of Service periodically.

The latest version will always be available on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

17. Governing Law

These Terms and any agreements related to our services shall be governed by applicable federal and state laws of the United States and the jurisdiction where Norwesco, Inc. is headquartered.

18. Contact Information

Questions regarding these Terms of Service can be sent to:

Norwesco, Inc.

13241 S 11th Ave
Hanford, CA 93230
United States

Phone: +1 559-585-1668

Email: service@pelliva.com