Privacy Policy

Last Updated: July 21, 2026

At PELLIVA, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Norwesco, Inc. (“PELLIVA,” “we,” “our,” or “us”) collects, uses, stores, and protects information when you visit our website, browse our products, or complete a purchase.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us provide a secure, convenient, and personalized shopping experience.

Information You Provide Directly

When you interact with PELLIVA, you may provide information such as:

• Full name

• Email address

• Phone number

• Shipping address

• Billing information

• Payment-related details

• Order information

• Customer service communications

This information may be collected when you:

• Purchase products from our store

• Create an account

• Subscribe to marketing communications

• Contact our support team

• Participate in promotions or surveys

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Website interaction activity

• Referral sources

• Cookie and similar technology data

This information helps us improve website performance and enhance your shopping experience.

2. How We Use Your Information

PELLIVA uses collected information for legitimate business purposes, including:

Order Processing

To:

• Process payments

• Confirm purchases

• Arrange shipment

• Provide tracking updates

• Manage returns and customer requests

Website Improvement

To:

• Improve website functionality

• Understand customer preferences

• Develop better products and services

• Optimize user experience

Customer Communication

To:

• Respond to inquiries

• Provide order updates

• Share important service notifications

• Send promotional communications when you have agreed to receive them

Security & Fraud Prevention

To:

• Detect suspicious transactions

• Protect customers and our business

• Prevent unauthorized activity

3. Data Security & Protection

Protecting your personal information is important to us.

PELLIVA uses reasonable technical and organizational safeguards designed to protect customer information.

Security measures include:

• Encrypted data transmission during checkout

• Secure payment processing through trusted providers

• Restricted access to personal information

• Internal procedures designed to protect confidential data

PELLIVA does not store complete credit card information on our servers after payment processing.

Payment information is handled securely by authorized payment providers.

4. Sharing of Information With Third Parties

We do not sell your personal information for independent commercial use.

However, we may share information with trusted service providers who help us operate our business, including:

• Payment processors

• Shipping providers

• Website hosting services

• Analytics providers

• Customer support platforms

• Marketing partners

These providers only receive information necessary to perform their services.

5. Advertising & Marketing Technologies

PELLIVA may use third-party advertising technologies, including cookies, pixels, and similar tools, to help provide more relevant advertisements.

Our advertising partners may collect information about your browsing activity across different websites.

These partners may include:

Meta Platforms (Facebook / Instagram)

Privacy information:
https://www.facebook.com/privacy/policy

Google

Privacy information:
https://policies.google.com/privacy

Shopify

Privacy information:
https://www.shopify.com/legal/privacy

Information collected by these companies is governed by their own privacy policies.

You may manage advertising preferences through these platforms or your browser settings.

6. Cookies Policy

PELLIVA uses cookies and similar technologies to improve website functionality.

Cookies are small data files stored on your device that allow websites to remember certain information.

We use cookies for:

Essential Cookies

Required for basic website functions, including:

• Shopping cart operation

• Checkout process

• Account functionality

Analytics Cookies

Used to understand:

• Website traffic

• Customer behavior

• Performance improvements

Marketing Cookies

Used to:

• Measure advertising effectiveness

• Deliver more relevant advertisements

• Understand customer interests

You may disable cookies through your browser settings; however, some website features may not function correctly.

For Shopify cookie information:
https://www.shopify.com/legal/cookies

7. Third-Party Websites

Our website may contain links to external websites or services.

These third-party websites operate independently and have their own privacy practices.

PELLIVA is not responsible for the privacy policies, content, or practices of external websites.

We recommend reviewing their privacy policies before providing personal information.

8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have certain privacy rights under applicable California privacy laws.

These rights may include:

• Requesting access to personal information collected about you

• Requesting deletion of certain personal information

• Requesting information about how your data is used

• Opting out of certain data sharing practices

To submit a privacy request, please contact us using the information below.

9. Children's Privacy

PELLIVA does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us without appropriate permission, please contact us immediately.

Upon verification, we will take reasonable steps to remove such information.

10. Data Breach Notification

We maintain security procedures designed to protect personal information.

In the event of a data security incident involving personal information, we will take appropriate steps according to applicable laws, including notifying affected individuals when required.

11. Email Communications (CAN-SPAM Compliance)

If you provide your email address, we may use it for:

• Order confirmations

• Shipping updates

• Customer service communication

• Promotional emails (if you choose to subscribe)

Marketing emails will:

• Clearly identify the sender

• Provide truthful information

• Include an unsubscribe option

You may unsubscribe at any time by following the instructions included in promotional emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with the revised effective date.

We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Norwesco, Inc.

13241 S 11th Ave
Hanford, CA 93230
United States

Phone: +1 559-585-1668

Email: service@pelliva.com