Shipping Policy

At PELLIVA, we are committed to making your shopping experience simple, reliable, and transparent.

From the moment you place an order to the time it arrives at your doorstep, we carefully manage each step of the fulfillment process to ensure your products are handled with care.

This Shipping Policy explains our order processing, delivery timelines, tracking information, and related shipping guidelines.

Our Shipping Approach

PELLIVA creates practical home and kitchen solutions designed to fit modern lifestyles.

To provide customers with access to thoughtfully designed products while maintaining efficient operations, orders may be fulfilled through carefully selected logistics partners and distribution facilities.

This approach helps us:

✔ Provide quality products at accessible prices
✔ Improve order fulfillment efficiency
✔ Reduce unnecessary storage and operational waste
✔ Deliver products directly to customers worldwide

We appreciate your understanding as we work to provide a smoother and more efficient shopping experience.

1. Order Processing & Shipping Costs

Every order placed with PELLIVA goes through a preparation process before shipment.

Processing Time

Orders typically require:

2–5 business days

for order verification, product preparation, quality inspection, and packaging.

During major sales events, holidays, or periods of high demand, processing times may take slightly longer.

Shipping Fee

Shipping costs are calculated based on your order details and destination.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

2. Estimated Delivery Timeline

Delivery times may vary depending on your location, shipping method, and carrier conditions.

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

Unexpected delays may occur due to carrier operations, weather conditions, holidays, or customs processing.

3. Shipment Tracking

Once your order leaves our fulfillment facility, you will receive a shipping confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may require 24–72 hours to become active after shipment

• Carrier updates may occasionally appear delayed while your package is moving

• Your order remains in transit even if tracking updates are temporarily unavailable

If you experience any tracking concerns, our support team is happy to assist.

4. International Duties & Taxes

International shipments may be subject to customs inspections, import regulations, duties, or local taxes depending on the destination country.

Customers are responsible for:

• Applicable customs fees

• Import duties

• Local taxes or government charges

PELLIVA cannot control customs processing times or additional charges imposed by local authorities.

5. Order Changes & Cancellation Requests

We understand that plans can change.

Because orders are processed shortly after purchase to ensure faster fulfillment, please contact our customer support team as soon as possible if you need to:

• Update your shipping information

• Correct an order detail

• Request cancellation

Cancellation or modification requests must be submitted within 12 hours after placing your order.

Once an order has entered fulfillment or shipment preparation, changes may no longer be possible.

6. Delivery Issues & Package Protection

We want every customer to receive their order in excellent condition.

Damaged Items

If your package arrives damaged:

Please contact us within 72 hours of delivery and provide photos showing the issue.

Our team will review your request and assist with a suitable solution.

Lost Packages

If your shipment is confirmed lost by the carrier:

PELLIVA will work with you to resolve the issue and provide appropriate assistance, including replacement options when applicable.

Customer Support

If you have any questions regarding shipping, delivery, or your order, please contact us:

Norwesco, Inc.
13241 S 11th Ave
Hanford, CA 93230
United States

Phone: +1 559-585-1668
Email: service@pelliva.com

Thank you for choosing PELLIVA.

We appreciate your trust and are committed to delivering a smooth, dependable shopping experience from checkout to delivery.