Return & Refund Policy

At PELLIVA, customer satisfaction is one of our top priorities.

We want you to feel confident when shopping with us. If your purchase does not meet your expectations, our return and refund process is designed to provide a clear and straightforward solution.

This policy explains the conditions, procedures, and requirements for returns, exchanges, and refunds.

1. Return Period & Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the item must:

✔ Be unused and in its original condition

✔ Include all original packaging and included accessories

✔ Not show signs of damage, wear, or misuse

✔ Include valid proof of purchase or order information

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

Before sending any item back, please contact our customer support team:

Email: service@pelliva.com

Please include:

• Order number

• Reason for return

• Photos or additional information if the item has an issue

Once your request is reviewed and approved, we will provide further return instructions.

Please do not send products back without prior approval. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Orders

We recommend checking your package shortly after delivery.

If you receive:

• A damaged product

• A defective item

• An incorrect item

Please contact us as soon as possible with supporting details.

Our team will review the situation and work with you to provide an appropriate resolution.

4. Items Not Eligible for Return

For safety, hygiene, and product protection reasons, certain items cannot be returned, including:

• Used products

• Items damaged through customer handling

• Personalized or customized products

• Products that cannot be resold due to health or safety regulations

• Clearance or final sale items

• Gift cards

• Original shipping charges

If you are uncertain whether your purchase qualifies for a return, please contact our support team before submitting your request.

5. Product Exchanges

At this time, we recommend the following process for exchanges:

1. Request a return for the original item

2. Once the return is approved and processed, place a new order for the replacement product

This allows you to receive the desired item as quickly as possible.

6. Refund Process

After your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.

If approved:

✔ Refunds will be issued back to the original payment method

✔ Processing may take up to 10 business days

✔ Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Return Shipping Information

Return instructions must be provided by PELLIVA before any product is shipped back.

Please do not mail returns to our company address unless specifically instructed by our support team.

Return shipping arrangements may vary depending on the return reason and order circumstances.

8. Contact Us

If you have any questions about returns, refunds, or your order, please contact our customer service team:

Norwesco, Inc.
13241 S 11th Ave
Hanford, CA 93230
United States

Phone: +1 559-585-1668
Email: service@pelliva.com

Thank you for choosing PELLIVA.

We appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable.